SHIPPING INFORMATION AND RETURN POLICY.

All goods are shipped from SPAIN even when myproudmountainshop.com is a german based company.

Shipping costs are based on weight and location and are automatically calculated at checkout after you show your address.

Parcels up to 2kg are all tracked but shipped on standard mode. Please consider all packages over 2kg must be shipped under registered shipping option.

Orders shipped by standard and non-registered service are taken by Spanish National Postal Service without tracking number. In the most unlikely case your package gets lost we cannot provide a refund.

Packages shipped to Europe take around 7-10 days to be delivered after payment has been placed when standard shipping is chosen. Priority and express services are also available for a 2 -3 days delivery service.

Return Policy

We only accept returns if the product has been seriously damaged (big crack on spine, vinyl crack, vinyl defect unable to be played, etc.). Small corner hits are not a serious damage on product. We pack carefully to avoid such minor problems.

We accept returns of damaged goods with no extra cost upon reception of your return parcel.

IMPORTANT. Please return your packages to the following address:

KROMATIK MUSIK SERVICES

ATTN: WAREHOUSE

Obispo Salvador Reyes 7, Nave EI-1 (Centrolletas)

29013 Malaga, Spain

Phone: +34 951 577 440